If you need to reschedule your sleepover, please inform us promptly through email, phone, or Instagram.

Reschedule policy: If you reschedule for the first time and provide 30 or more days' notice before your sleepover date, no fees apply. For rescheduling with less than 30 days' notice, a $50 fee will be charged. Subsequent reschedules incur an additional $25 fee each time.

Cancellation policy: With 30 or more days' notice, a $50 cancellation fee is applicable. Less than 30 days' notice will result in a charge of 50% of your original booking total. No notice will incur a 100% charge. Any expenses for purchased sleepover items may be charged regardless of notice period.

Preparedness policy: Please have the furniture moved and the space clean for us when we arrive. To see how much space we need for setup, go here. Each tent is about 4 feet wide and 75 inches long. In the event that the space is not ready for us, we will charge the card on file $50. The day after the slumber party, we will arrive between 10 AM - 12 PM to clean up. If you are late to either the set-up or pick-up and I am waiting for you longer than 15 minutes, you will be charged an extra $50 late fee. Please refrain from moving any equipment on the day of or the day after. Also, kindly avoid attempting to assist with packing items the following day.

Defective or damaged items policy: We are happy to clean up after you. That is part of our service, and we understand about little spills! But if there is irreparable damage to our equipment, like stains, dirt, mud, etc., that we are unable to remove, the contact for the slumber party will be notified and the credit card on file will be charged.

Drive time policy: There may be surcharge for drive time. We will notify you of this charge within 48 hours of your time of booking.

Injury policy: Foothills Picnics LLC will not be held responsible for accidental damage caused by guests. We assume no responsibility or liability for accidents or damage caused during your party. Additionally, we will not be liable for claims for personal injury while using our equipment during your hire period. The items are made for children and customers have a duty of care to supervise.

Changing number of beds: You can decrease the number of beds you would like for no additional charge with 7 or more days notice of your event. If you wish to decrease the number of beds less than 7 days before your event, you will still be charged the original booking amount.

Rush fee policy: Yes, if you book with less than 7 days of notice you may be subject to a rush fee. Please note some of our add-ons may also not be available because of the short notice.