Frequently Asked Questions
1
How do I book a party?

It is so easy to book with us! We do not require a deposit to book and we do not charge your card on file until the day before your slumber party.

2
What areas do we serve?

Fort Collins, Timnath, Windsor, Loveland, Berthoud, Longmont, Greeley, Boulder, and surrounding areas! Please visit the book page and enter your address if you would like to see the drive time cost.

3
How many kids do we accommodate?

We can accommodate up to 10 beds! If you require more than 10 beds, please reach out to us!

4
What happens on the day of the slumber party?

We will arrive within a window of 10 AM - 12 PM. We will set up and then leave! Please have the furniture moved and the space clean for us when we arrive. To see how much space we need for setup, go here. Each tent is about 4 feet wide and 75 inches long. In the event that the space is not ready for us, we will charge the card on file $50. The day after the slumber party, we will arrive between 10 AM - 12 PM to clean up. If you are late to either the set-up or pick-up and I am waiting for you longer than 15 minutes, you will be charged an extra $50 late fee. Please refrain from moving any equipment on the day of or the day after. Also, kindly avoid attempting to assist with packing items the following day.

5
Can I reschedule or cancel?

If you need to reschedule your sleepover, please inform us promptly through email, phone, or Instagram.

Reschedule policy: If you reschedule for the first time and provide 30 or more days' notice before your sleepover date, no fees apply. For rescheduling with less than 30 days' notice, a $50 fee will be charged. Subsequent reschedules incur an additional $25 fee each time.

Cancellation policy: With 30 or more days' notice, a $50 cancellation fee is applicable. Less than 30 days' notice will result in a charge of 50% of your original booking total. No notice will incur a 100% charge. Any expenses for purchased sleepover items may be charged regardless of notice period.

6
How much space do I need?

Please have the furniture moved and the space clean for us when we arrive. To see how much space we need for setup, go here. Each tent is about 4 feet wide and 75 inches long. In the event that the space is not ready for us, we will charge the card on file $50. The day after the slumber party, we will arrive between 10 AM - 12 PM to clean up. If you are late to either the set-up or pick-up and I am waiting for you longer than 15 minutes, you will be charged an extra $50 late fee. Please refrain from moving any equipment on the day of or the day after. Also, kindly avoid attempting to assist with packing items the following day.

7
How much time for set up & clean up?

Set up: 1 to 4 hours depending on addons. Clean up: 45 minutes to 2 hours depending on the number of add-ons and tents.

8
Do we charge a travel fee?

There may be a surcharge for drive time. To see this charge, head over to our book page, input your address, and you will see in the costs section if there will be a fee for this. We do several back and forth trips to your residence and this helps with gas costs, etc.

9
How are your products cleaned?

We wash all blankets and linens before use. Decorative pillows, trays, and other decor are spot cleaned, steamed and sanitized after each use. For sanitary reasons we ask each guest to bring their own sleeping pillow to sleep on.

10
Are you fully insured?

Yes we are!

11
What are the rules regarding food/beverage, pets, and smoking?

We are happy to clean up after you. That is part of our service, and we understand about little spills! But if there is irreparable damage to our equipment, like stains, dirt, mud, etc., that we are unable to remove, the contact for the slumber party will be notified and the credit card on file will be charged. Each tent includes a tray that can be used for food and beverages. We ask you try not to serve items that may stain around the tents/decor (might be a good idea to have cups with lids). No makeup, nail polish, greasy food, cake, slime, glitter etc. Sorry, no pets in the tents please! Please ensure that you are providing a smoke free environment. A cleaning fee or cost of mattress/decor items will be added to your total if we feel there is irreparable damage done.

12
Do I need to supply power?

Our twinkle lights on the tents, table lights are battery operated. The happy birthday sign will need an outlet.

13
Can the slumber party be outside?

Unfortunately, the tents are not waterproof, and the weather can be very unpredictable, so we do not offer outside as an option.

14
What is the rental period?

We deliver at your chosen afternoon times and come back the next day at 12:00 PM to clean up the items. The typical rental period is 20 hours. If you would like more than one night, we can accommodate that for an extra charge of $100.

15
What ages are best for sleepovers?

Ages 5 and up! Little kids, preteens, teens, and even adults can enjoy our slumber parties!

16
Do you charge a rush fee for late notice bookings?

Yes, if you book with less than 7 days of notice you may be subject to a rush fee. Please note some of our add-ons may also not be available because of the short notice.

17
Can I get a coupon please?

Absolutely! Use coupon code FAQ20 on the book page for $20 off. Thanks for taking the time to read the FAQ!

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